Refund & Cancellation Policy

1. Professional Advisory Engagements Overview

Smart Vertex Base Co., Ltd. provides dedicated, bespoke professional attribution auditing, SKAN conversion value modeling, and measurement advisory services. Because our work involves allocating dedicated senior data engineers and attribution analysts to evaluate proprietary client tracking systems, the following terms govern service cancellations, milestone refunds, and project rescheduling.

2. Cancellation Prior to Project Kickoff

1. Full Refund Window: If a Client executes a Statement of Work (SOW) and pays an initial project deposit, the Client may cancel the engagement with a 100% full refund within five (5) business days of signing, provided that:
   • Data ingestion access credentials or postback export files have not yet been provisioned to our team, and
   • Formal technical discovery meetings have not commenced.
2. Administrative Deduction: Cancellations requested after five business days but prior to data ingestion may incur a 10% administrative and scheduling fee to cover reserved engineering calendar allocation.

3. Work Already Commenced & Milestone Stages

Once secure data ingestion has occurred and our senior team begins running discrepancy algorithms, the following milestone conditions apply:

1. Phase 1 (Data Ingestion & Pipeline Inspection): If an engagement is terminated by the Client during Phase 1, Smart Vertex Base retains the initial 50% deposit to compensate for hours incurred during data extraction, schema normalization, and security auditing. No second milestone will be invoiced.
2. Phase 2 & Phase 3 (Forensic Modeling & Schema Design): If an engagement is canceled during or after Phase 2, the Client remains responsible for pro-rata professional hours completed up to the date of written cancellation notice.
3. Phase 4 (Final Deliverable & Debrief): Once the written Diagnostic Report or Conversion Value Schema Blueprint has been delivered to the Client, the engagement is deemed fully executed and all milestone fees are non-refundable.

4. Deliverable Review & Revisions Protocol

We are committed to delivering rigorous, actionable measurement analysis:

• Review Period: Upon receipt of the draft Diagnostic Report or Schema Configuration Blueprint, the Client has ten (10) business days to review the findings and submit written requests for clarification or deeper investigation of identified discrepancy areas.
• Included Revisions: Up to two (2) rounds of technical clarifications, re-runs of postback data samples with adjusted parameters, and follow-up debrief calls are included within the standard fixed engagement fee.

5. Rescheduling Technical Debriefs & Diagnostic Calls

• Notice Window: Clients may reschedule scheduled technical debriefs or diagnostic kickoff sessions at no additional cost by providing at least twenty-four (24) hours advance notice.
• No-Show Policy: If a client team fails to attend a confirmed debrief session without notice, the session may be rescheduled subject to consultant calendar availability. Repeated unexcused absences exceeding two occurrences may be subject to a nominal re-scheduling fee.

6. Refund Request Procedure & Processing Timelines

To submit a formal cancellation or refund request:

1. Written Notice: Send a written notification from the authorized corporate email listed on your Statement of Work to info@smartvertexbase.click with the subject line “Engagement Cancellation & Refund Request - [Your Company Name]”.
2. Evaluation: Our corporate operations team will review your project timeline, completed hours, and milestone status within three (3) business days.
3. Approved Refunds: Once approved, refunds are processed within seven to ten (7–10) business days via the original payment method (international wire transfer / SWIFT). The receiving bank’s currency conversion rates or intermediary bank fees may apply.

7. Contact for Billing & Engagements

For inquiries regarding invoices, milestone schedules, or cancellation requests:

Smart Vertex Base Co., Ltd.
Attention: Finance & Operations
Office 7, 76 Placeholder Road, Pattaya 00000, Thailand
Telephone: +66 38 000 541
Email: info@smartvertexbase.click